Patients in Singapore could soon be telling virtual medics about their symptoms to ensure that they visit the correct hospital or clinic.
Scheduled to be in place by the end of the year, the new ‘chatbots’ only require basic details to help make a decision - allowing them to provide assistance with where to visit and, in serious cases, prioritise patients needing urgent care to cut waiting times.
The news was revealed at the country’s tenth annual National Health IT summit, with Minister for Health, Gan Kim Yong, keen to highlight just how important technology will be in the future of healthcare.
He told attendees: “Technology is making current healthcare models better and more efficient, whilst others have the potential to revolutionise how we receive care services to live more healthily.
“Telemedicine, artificial intelligence (AI) and robotics are some of the most important innovative technologies adapted by the healthcare sector.
“While digitisation and automation of existing processes bring benefits, true transformation and quantum leaps can only happen when we go deeper to redesign processes and reinvent delivery models and concepts.”
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